Welcome to Crystal Web Agency (“we,” “our,” or “us”). These Terms and Conditions govern your use of our website https://crystalwebagency.com/ and the services we provide. By accessing our website or using our services, you agree to comply with these Terms. If you do not agree, please do not use our website or services.
1. Use of Website
By using this website, you confirm that you are at least 18 years of age or using the website under the supervision of a parent or legal guardian. You agree to use this website only for lawful purposes and in a way that does not violate any applicable laws or regulations.
2. Services
Crystal Web Agency provides digital services including but not limited to:
- Website Design & Development
- E-commerce Development
- Software Development
- SEO & Digital Marketing
- Branding & UI/UX Design
- IT Consulting Services
We reserve the right to modify or discontinue any service at any time without prior notice.
3. Project Scope & Agreements
All projects will be defined through written communication, proposal, or agreement. Any additional features or changes requested outside the original scope may result in additional charges and revised timelines.
4. Payments
- Payment terms will be agreed before the start of each project
- We may require advance payment or milestone-based payments
- All payments must be completed as per invoice terms
- Late payments may result in project suspension
5. Refund Policy
Payments made for services are generally non-refundable once work has started. Refunds (if any) will be considered only under special circumstances and at the discretion of Crystal Web Agency.
6. Intellectual Property
- All content, design, and code created by us remain our property until full payment is received
- After full payment, ownership of final deliverables will be transferred to the client unless otherwise agreed
- We reserve the right to showcase completed work in our portfolio unless the client requests otherwise in writing
7. Client Responsibilities
Clients agree to:
- Provide accurate and complete project information
- Supply required content (text, images, logos) on time
- Review and approve work in a timely manner
- Ensure all provided materials do not infringe on third-party rights
8. Limitation of Liability
We are not responsible for any indirect, incidental, or consequential damages arising from the use of our website or services. We do not guarantee uninterrupted or error-free service.
9. Third-Party Services
Our services may include integration with third-party tools (such as hosting providers, payment gateways, or plugins). We are not responsible for any issues caused by third-party services.
10. Confidentiality
We respect client confidentiality. Any sensitive project information shared with us will not be disclosed to third parties without consent, except where required by law.
11. Termination
We reserve the right to terminate or suspend services if:
- Terms are violated
- Payments are not made on time
- Client engages in unlawful or abusive behavior
12. Changes to Terms
We may update these Terms and Conditions at any time. Continued use of the website after changes means you accept the updated Terms.
13. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of the United States of America, without regard to its conflict of law principles. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in the United States.
14. Contact Information
If you have any questions about these Terms, you can contact us:
Crystal Web Agency
Email: info@crystalwebagency.com
Website: https://crystalwebagency.com/