Privacy Policy

Crystal Web Agency is committed to the privacy and security of our clients and visitors. Your concerns are important to us, and we will handle your personal information with care and diligence. Below you will find answers to some of the questions regarding the information we collect from you when signing up for quotes on our website, placing orders, or using any other services provided by Crystal Web Agency.

1. Information Collected

We collect the following information from you when you sign up, make a purchase on our website, send us an e-mail inquiry, or fill out our contact form

• Personal Information: We may collect personal information from you such as your name, company name, address, email address, and phone number.
• Project Information: Project briefs, references, logos, content, and order history.
• Payment Information: Credit card information provided through approved payment gateways. We do not retain your credit card details in our system.
• Technical Information: We also gather technical information about your computer, such as your IP address, browser type, operating system, and site traffic analytics through the use of cookies.

2. Information Use

We use and disclose the information collected, as needed, to carry out our services, process your orders, and communicate with you. These include:

• Processing and Fulfillment: Processing your order and managing your project.
• Project Communications: Providing updates and confirming order revisions.
• Customer Service: Managing and responding to your customer service requests, feedback, and live chat conversations.
• Invoicing: Sending you electronic invoices and payment reminders.
• Website Analytics: Improving our site’s performance and overall user experience.
• Marketing Communications: Sending you marketing emails and newsletters to keep you informed of relevant promotions or news, with your consent.

3. Opt Out and Communication Preference

If you no longer wish to receive marketing or promotional emails/newsletters from us, you can opt out by clicking on the unsubscribe link at the bottom of any marketing email or by contacting us directly at any time via email at info@crystalwebagency.com or by giving us a call at (737) 276-1484 .

4. Information Sharing and Disclosure

We do not rent, sell, trade, or share your personal information with others. Your information is used solely to provide you with the services requested. We will share your information with our third-party partners only in connection with providing services to you, including live chat services, payment processors, and hosting providers. We require our third-party partners to maintain the confidentiality of your information and prohibit them from disclosing or using your information for their marketing purposes.

5. Information Security and Storage

We employ appropriate technical and administrative measures to protect your information against unauthorized access, disclosure, and misuse. We use Secure Socket Layers (SSL) software to encrypt information transmitted across the internet. Additionally, we restrict access to information about your account to those who need it to provide services directly to you.

Although we take steps to protect your information, you must understand that no website can guarantee absolute security when transferring information over the Internet. Please note that, although our website has taken measures to ensure that your data is protected, we cannot guarantee the security of your information through our website.

6. Account Access

Our clients can go to their account area at any time to review or update their information as needed. Your account information will remain in our database at all times, while your account is active or for so long as we may need it to provide you with services.

If you wish to close or delete your account or if you want us to delete your information from our marketing databases, you can request this by sending us an email to info@crystalwebagency.com.

7. Cookies

As many websites, we use cookies, pixels, and web beacons to improve your browsing experience. We apply various cookies on our sites, which allow us to recognize you as a user, remember your preferences, add items to your cart, and track your activity on our website to help us understand general trends and improve our site performance. You can usually set your browser to refuse cookies or to notify you when a cookie is sent to your browser. However, if you disable cookies on your browser, you might not be able to access some parts of our site.

8. Links and Third Party Websites

Our website contains links to other sites and services such as social media buttons or widgets. We are not responsible for the content or privacy practices of any linked site or service, and therefore, we recommend that you review their privacy policies carefully before visiting them.

9. Testimonials, Reviews and Portfolio Mock Ups

Wherever we feature testimonials, reviews, or portfolio mock-ups, the permission to do so was obtained from our clients. If you need to update or remove any review or testimonial, please notify us immediately at info@crystalwebagency.com.

10. Changes to this Policy

We reserve the right to update or modify this Privacy Policy at any time. We will always indicate the date of the latest revision at the top of this document. You must review this Privacy Policy regularly to understand how we protect your information.

11. Contact Information

If you have any questions, comments, or concerns regarding this Privacy Policy, please get in touch with us:

• Email: info@crystalwebagency.com
• Phone: (737) 276-1484
• Website: https://crystalwebagency.com/